Shipping and Return Policy

 

At Budd’s Controllers, we take pride in engineering the absolute best gaming controllers in the world, and we stand behind our products with confidence. To ensure your satisfaction, please review our shipping and return policy below:

 

Fedex 1-9 days on average worldwide.

Australia post (within AU) 1-3 Days est.

Australia post (New Zealand) 4-8 days est.

For the rest of the world the estimated times can be found here.

INTERNATIONAL DELIVERY ESTIMATES

 

Lifetime Warranty on Mod Parts and Associated Repairs:

We are pleased to offer a lifetime warranty on all mod parts and associated repairs for our controllers, excluding postage costs. This comprehensive coverage includes triggers, back buttons, and any other part that may encounter issues, ensuring peace of mind for our valued customers. Our commitment to quality means you can trust in the durability and longevity of your customized controller.

 

Hall Sensor Units Upgrade for Drift:

For the known wear issue of drift, we provide upgraded hall sensor units with a 1-year warranty. Standard Alps are covered for 3 months, and if drift exceeds 8%, we offer repairs for a nominal fee of $50. This ensures that your controller's performance remains optimal, and any necessary repairs are conducted efficiently and cost-effectively.

 

Postage for Repairs:

Please note that postage costs for repairs are the responsibility of the customer. We appreciate your understanding in covering the shipping expenses associated with any necessary repairs, allowing us to efficiently address and resolve any issues with your controller.

 

Returns for Reconfiguration:

If you wish to return your controller for reconfiguration, we accept returns within 14 days of the purchase date. Refunds will be issued, minus the costs of custom parts and postage. This policy allows you the flexibility to make adjustments to your controller configuration within a reasonable timeframe.

 

At Budd’s Controllers, we are dedicated to providing top-notch products and services. If you have any questions or concerns regarding our shipping and return policy, please don't hesitate to reach out to our customer service team. We value your satisfaction and are here to assist you in enjoying the ultimate gaming experience with our exceptional controllers.